Frequently Asked Questions
I'm an agency. Do you private label?
We love agencies! Private labeling is one of our favorite things to do. Your agency gets to give a ton of value and look like total rock stars without having to do all of the work behind the scenes.
If you are interested in white labeling please reach out to Phe at firstname.lastname@example.org.
I'm OBSESSED With My Final Product! Can I Leave A Review?
We would LOVE THAT!! You can leave a review by visiting HERE.
Do You Do Pro Bono Work?
We have and will continue to provide pro bono or discounted services to organizations and causes we feel are making social or eco impact. If you are interested in pro bono creative work, please reach out to us directly at email@example.com
Is There A RUSH FEE For Projects On A Tight Timeline?
Depending on the scale of the project, Rush Fees range from $25-$350+.
This is not to be mistaken with rush shipping/delivery of printed designs. Those costs will vary based on the printing company.
Why Is There A Tax On My Invoice?
Starting January 1, 2021, if the client resides in the state of Texas, all Design Projects will be subject to a sales tax of 8.25%
What's Your Main Form Of Communication?
Email (hello or firstname.lastname@example.org) is our main form of communication.
Please allow 1-3 business days for a reply (response time has been extended due to COVID).
Direct messaging on social platforms is acceptable ONLY when sharing references. Text is for emergencies ONLY.
How Long Will My Project Take?
Our turnaround times vary based on the project and client. Below are typical turnarounds. However, your turnaround can be shorter or longer depending on the complexity, size of the project, and our communication. (Business days only)
Basic Graphic Design: 12hrs - 2 weeks
Web Designs: 3- 8weeks
Product & Packaging Design: 2.5 - 6 weeks
Social Content: 1-3 weeks
Custom Projects: Varies
What Are Your Hours Of Operation?
MON - THU : 9:30AM - 5:00PM CT
FRI: 10AM - 2PM CT
CLOSED on weekends and holidays.
Any work or responses done outside of the hours of operation is at the discretion of the designer.
HOURS : M-F / 10 AM - 6 PM CT.
CLOSED ON WEEKENDS & HOLIDAYS
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