Help Center

Frequently Asked Questions

What is your name? How do I pronounce it?
Chevron

Heyy, nice to e-meet you!

My name is "Phe", short for Phylicia. Phe is pronounced "Phee" as in Bee.

I'm an agency. Do you private label?
Chevron

We love agencies! Private labeling is one of our favorite things to do. Your agency gets to give a ton of value and look like total rock stars without having to do all of the work behind the scenes.

If you are interested in white labeling please reach out to Phe at phe@pheelosophy.com.

I'm OBSESSED With My Final Product! Can I Leave A Review?
Chevron

We would LOVE THAT!! You can leave a review by visiting HERE.

Do You Do Pro Bono Work?
Chevron

We have and will continue to provide pro bono or discounted services to organizations and causes we feel are making social or eco impact. If you are interested in pro bono creative work, please reach out to us directly at hello@pheelosophy.com

Is There A RUSH FEE For Projects On A Tight Timeline?
Chevron

Yes.
Depending on the scale of the project, Rush Fees range from $25-$850+.

This is not to be mistaken with rush shipping/delivery of printed designs. Those costs will vary based on the printing company.

Why Is There A Tax On My Invoice?
Chevron

Starting January 1, 2021, if the client resides in the state of Texas, all Design Projects will be subject to a sales tax of 8.25%

What's Your Main Form Of Communication?
Chevron

Email (hello or phe@pheelosophy.com) is our main form of communication.

Please allow 1-3 business days for a reply.
Direct messaging on social platforms is acceptable ONLY when sharing references. Text is for emergencies ONLY.

How Long Will My Project Take?
Chevron

Our turnaround times vary based on the project and client. Below are typical turnarounds. However, your turnaround can be shorter or longer depending on the complexity, size of the project, and our communication. (Business days only)

Basic Graphic Design: 12hrs - 2 weeks
Web Designs: 3- 8weeks
Product & Packaging Design: 2.5 - 6 weeks
Social Content: 1-3 weeks
Custom Projects: Varies

What Are Your Hours Of Operation?
Chevron

MON - THU : 9:30AM - 5:00PM CT
FRI: 10AM - 2PM CT
CLOSED on weekends and holidays.
Any work or responses done outside of the hours of operation is at the discretion of the designer.

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HOURS : M-TH | 9:30 AM - 5:00 PM CT; FRI | 10 AM-2 PM CT
CLOSED ON WEEKENDS & HOLIDAYS
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