Help Center

General

I'm an agency. Do you private label?
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We love agencies! Private labeling is one of our favorite things to do. Your agency gets to give a ton of value and look like total rock stars without having to do all of the work behind the scenes.

If you are interested in white labeling please reach out to Phe at phe@pheelosophy.com.

I'm OBSESSED With My Final Product! Can I Leave A Review?
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We would LOVE THAT!! You can leave a review by visiting HERE.

Do You Do Pro Bono Work?
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We have and will continue to provide pro bono or discounted services to organizations and causes we feel are making social or eco impact. If you are interested in pro bono creative work, please reach out to us directly at hello@pheelosophy.com

Is There A RUSH FEE For Projects On A Tight Timeline?
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Yes.
Depending on the scale of the project, Rush Fees range from $25-$350+.

This is not to be mistaken with rush shipping/delivery of printed designs. Those costs will vary based on the printing company.

Why Does My Graphic Have A Watermark On It?
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Watermarks are placed on all concepts, revisions, mockups and drafts. Only upon project completion and final payment will the watermark be removed.

When Will I Receive My Final Project Files?
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Only upon the fulfillment of the final payment will the final files be sent.

Why Do I Have A Late Fee?
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As of January 1, 2021, if we receive payment from the client more than 30 days after the invoice date,  we will impose a late fee of:

0.5% - 1.5% added every 30 days


Why Is There A Tax On My Invoice?
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Starting January 1, 2021, if the client resides in the state of Texas, all Design Projects will be subject to a sales tax of 8.25%

How Do You Accept Payment?
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With most projects we request a 50% down payment prior to scheduling work. This invoice is payable via PayPal, debit, or credit card. The remaining 50% is payable upon completion of the digital or printed work, prior to delivering the final project. We also offer flexible payment plans, at the discretion of the designer.

What's Your Main Form Of Communication?
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Email (hello or phe@pheelosophy.com) is our main form of communication.

Please allow 1-3 business days for a reply (response time has been extended due to COVID).

Direct messaging on social platforms is acceptable ONLY when sharing references. Text is for emergencies ONLY.

Do You Have A Client Bucket List?
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We are so lucky to have had the pleasure of working with a variety of brands in various spaces but there some businesses we'd love to add to our portfolio:

- CBD/Cannabis
- Food Truck or Restaurants
- Skincare & Beauty Brands
- Boutiques
- Home Goods
- Interior Designer
- Lawyer (Personal Brand)
- Influencers
- E-Commerce
- Sports Agent/Agency
- Coffee Shop/Juice Bar


How Will I Edit My Template Files?
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Our templates can be edited via Canva.

How Long Will My Project Take?
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Our turnaround times vary based on the project and client. Below are typical turnarounds. However, your turnaround can be shorter or longer depending on the complexity, size of the project, and our communication. (Business days only)

Basic Graphic Design: 12hrs - 2 weeks
Web Designs: 3- 8weeks
Product & Packaging Design: 2.5 - 6 weeks
Social Content: 1-3 weeks
Custom Projects: Varies


Do You Offer Payment Plans?
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Yes we do but only for branding, web design, and product/packaging design projects. Please contact us directly for more information.

Can I Get A Refund?
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All deposits are non-refundable. If for any reason at the end of the project you are unsatisfied we can explore what's suitable for the situation.

Digital Products are non-refundable.


When Do You Start On Projects?
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Once the deposit is paid and all requested information has been received, then the process begins.

When Do You Take Calls And Consultations?
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Meetings are only conducted:
Tuesday-Thursday
Availability differs weekly, please contact for more information.

What Are Your Hours Of Operation?
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MON - THU : 9:30AM - 5:00PM CT
FRI: 10AM - 2PM CT
CLOSED on weekends and holidays.
Any work or responses done outside of the hours of operation is at the discretion of the designer.

FAQs