FAQs

Frequently Asked Questions
Find Your Answers

General FAQs

What is your name? How do I pronounce it?
Chevron

Heyy, nice to e-meet you!

My name is "Phe", short for Phylicia. Phe is pronounced "Phee" as in Bee.

I'm an agency. Do you private label?
Chevron

We love agencies! Private labeling is one of our favorite things to do. Your agency gets to give a ton of value and look like total rock stars without having to do all of the work behind the scenes.

If you are interested in white labeling please reach out to Phe at phe@pheelosophy.com.

I'm OBSESSED With My Final Product! Can I Leave A Review?
Chevron

We would LOVE THAT!! You can leave a review by visiting HERE.

Do You Do Pro Bono Work?
Chevron

We have and will continue to provide pro bono or discounted services to organizations and causes we feel are making social or eco impact. If you are interested in pro bono creative work, please reach out to us directly at hello@pheelosophy.com

Is There A RUSH FEE For Projects On A Tight Timeline?
Chevron

Yes.
Depending on the scale of the project, Rush Fees range from $25-$850+.

This is not to be mistaken with rush shipping/delivery of printed designs. Those costs will vary based on the printing company.

Why Does My Graphic Have A Watermark On It?
Chevron

Watermarks are placed on all concepts, revisions, mockups and drafts. Only upon project completion and final payment will the watermark be removed.

When Will I Receive My Final Project Files?
Chevron

Only upon the fulfillment of the final payment will the final files be sent.

Why Do I Have A Late Fee?
Chevron

As of January 1, 2021, if we receive payment from the client more than 30 days after the invoice date,  we will impose a late fee of:

0.5% - 1.5% added every 30 days

Why Is There A Tax On My Invoice?
Chevron

Starting January 1, 2021, if the client resides in the state of Texas, all Design Projects will be subject to a sales tax of 8.25%

How Do You Accept Payment?
Chevron

Payments can be made via invoice as PayPal, debit, credit card, or Cryptocurrency.

What's Your Main Form Of Communication?
Chevron

Email (hello or phe@pheelosophy.com) is our main form of communication.

Please allow 1-3 business days for a reply.
Direct messaging on social platforms is acceptable ONLY when sharing references. Text is for emergencies ONLY.

Do You Have A Client Bucket List?
Chevron

We are so lucky to have had the pleasure of working with a variety of brands in various spaces but there some businesses we'd love to add to our portfolio:

- CBD/Cannabis
- Food Truck or Restaurants
- Skincare & Beauty Brands
- Boutiques
- Home Goods
- Interior Designer
- Lawyer (Personal Brand)
- Influencers
- E-Commerce
- Sports Agent/Agency
- Coffee Shop/Juice Bar

How Will I Edit My Graphic/Social Media Template Files?
Chevron

Our templates can be edited via Canva.

How Long Will My Project Take?
Chevron

Our turnaround times vary based on the project and client. Below are typical turnarounds. However, your turnaround can be shorter or longer depending on the complexity, size of the project, and our communication. (Business days only)

Basic Graphic Design: 12hrs - 2 weeks
Web Designs: 3- 8weeks
Product & Packaging Design: 2.5 - 6 weeks
Social Content: 1-3 weeks
Custom Projects: Varies

Do You Offer Payment Plans?
Chevron

Yes we do but only for branding, web design, and product/packaging design projects. Please contact us directly for more information.

Can I Get A Refund?
Chevron

Due to the custom nature, you understand and agree that there is a strict no-refund policy.


All deposits are non-refundable.

Digital Products are non-refundable.

When Do You Start On Projects?
Chevron

Once the deposit is paid and all requested information has been received, then the process begins.

When Do You Take Calls And Consultations?
Chevron

Meetings are only conducted:
Tuesday-Thursday
Availability differs weekly, please contact for more information.

What Are Your Hours Of Operation?
Chevron

MON - THU : 9:30AM - 5:00PM CT
FRI: 10AM - 2PM CT
CLOSED on weekends and holidays.
Any work or responses done outside of the hours of operation is at the discretion of the designer.

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graphic design

Designs On-Demand

Do I Need To Have Examples And References Ready?
Chevron

Yes! The more references the better. This will give our designers all the details needed to get your project back quicker.

Do You Provide Printing Services?
Chevron

Yes we do, but only for select designs. Please email us at hello@pheelosophy.com to learn more.

I Want To Submit A Design But I Don't See It Listed..
Chevron

Have a basic design request but it's not listed? Submit it HERE.

How Many Designs Will You Work On At A Time?
Chevron

Typically, we work on one task per client at a time. Once your task is completed and delivered, then we'll start on the next request.

Can We Hop On A Call To Explain My Project?
Chevron

We no longer do calls for graphic design projects, unless suggested otherwise by the designer.

What If I Need Website Design Or Packaging Design?
Chevron

Let's chat! Submit a Project Application so we can learn about your needs.

How Long Will Revisions Take?
Chevron

Most revisions take up to 6-48 business hours.

What Services Are NOT Included?
Chevron

We currently DO NOT support the following types of requests for Designs On-Demand:


Original logos, logo revisions or branding
Web Design (apply here)
Product or Packaging Design (apply here)
Animation
Email Templates
Video Editing or motion graphics
illustrations
Photo Editing
Brand Merch (coming soon)
Coding

Do I Need To Have My Copy/Text Ready?
Chevron

Yes you do. That is the only way your project can be submitted.

How Fast Will I Get My Design Back?
Chevron

Designs take anywhere between 1-4 business days, sometimes more. More advanced requests may require more time.

I need my graphics, invitations, materials, (etc.) printed - can you do that?

Yes, but please keep in mind there will be an additional charge for shipping, materials and printing costs. Once the design project is ready for print I will submit a final proof for the client’s approval before submitting to production. Once a job is in production, the job cannot be cancelled or adjusted.

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Products & Packaging

What is a dieline template?
Chevron

A dieline template is a flattened outline of your package with all of the cutlines and folds required for printing. We may ask you to supply a dieline template so we can produce the final files to suit your chosen printer or manufacturer.

What type of packaging can I get designed?
Chevron

Just about anything, really! Challenge us...

What will I get with my package/label design?
Chevron

In most cases you will receive an Adobe Illustrator file, JPEG and PDF.

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Web Design: Wix

Will I be able to edit my own website after it is completed?
Chevron

Yes you will!

All access will be transferred over and you'll have the ability to edit, changes and adjust your website.

Can you work with my team?
Chevron

Yes of course! We can collaborate with your team, copywriters, photographers, etc. to get the job done.

How much does a new website cost?
Chevron

There’s not one single answer to this question. A website design is quoted based on the needs of each individual project.  We’ll ask a lot of questions, assess your needs, and give you a quote based on that assessment. Most of our sites run in the $2,500 – $20,000+ range, but can be more or less depending on needs.

Are your websites mobile friendly/responsive?
Chevron

Yep, we build all of our websites to look great on mobile devices!

How long does the web design process take?
Chevron

Depending on your project needs and requirements website design can take anywhere from 2.5 - 10+ weeks.

Do you offer Website Management services?
Chevron

Yes we do! Visit HERE for more information.

What website platforms do you work with?

We only work with WIX and Shopify. For custom requests, please contact us directly.

Do you provide web hosting?

Yes we do. Please contact us directly.

Are there additional costs?

Service prices do not include additional costs such as domain name registrations, platform/hosting plans, premium stock photos, premium plugins...etc.

Is the artwork our property once paid for?

For Logos, yes.

For other artwork (such as flyers and such) no, unless agreed upon in the proposal. May be subject to an additional charge.

However, ALL approved web images, icons, fonts and high resolution promotional images purchased are 100% yours once the project is fully complete and paid for.

Do you manage websites after design is complete?

Website done, but not ready to part ways? Get monthly website management so you can focus on the parts of your business that matter. One less thing on your plate - we update photos, change copy, add store coupons, tweak layouts, add forms and more. Choose a package that fits your business needs. Contact us for more information.

Can I see how many visitors have been to my site?

Yes, of course! If your site is designed on Wix or Spotify, you can see your analytics directly on the dashboard.

We can also setup Google Analytics, a web tracking software which records where you visitors are coming from and which pages they looked at, which search engines are being used, and many more interesting web tracking facts which you should find useful for future marketing campaigns.

Do I need to have my website copy ready?

Clients are encouraged to have website content (imagery and text) ready to go by the agreed upon deadline. Failure to do so could result in rescheduling the project to a later date.

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help center

Check out our Help Center

Get your questions answered and watch our tutorials.

visit here
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